FREQUENTLY ASKED QUESTION

DELIVERY AND SHIPPING

For all the orders placed through secure Net Banking / Credit Card/ Debit Card payment gateways or direct transfer to our bank account (details shared on request), the shipping is totally FREE OF COST (unless otherwise stated during checkout page or on the product page)

At most of the location, it takes around 4-5 days for us to deliver the products at your doorstep. For remote areas that are not easily accessible through our logistic partner, it might take a little longer. In case of unforeseen circumstances like natural calamities, riots, etc, the delivery days may be extended a bit.

Though we ensure regular replenishment of our stock, in case of your favourite product is out of stock, just drop us a mail and we will notify as soon as the stock is replenished

PRODUCT AND SIZING

We use both 100% Cotton Bio-Wash Fabric as well as Polyester-Cotton Blended fabric. You can see the details of fabric used in the product description below each product. Shrinkage, if any, will be well within industry norms.

Currently we have sizes in S to XXL. In case you need sizes beyond that, you can write to us. We will be happy to help you. Do have a look at the size chart on each product page and compare the same with your existing t-shirts for perfect fit.

  • Machine Wash Only
  • Do not bleach or tumble dry
  • Do not dry in direct sun light
  • Do not iron on print

PAYMENTS

Payments can either be done through our secured Payment Gateway using your Debit Card / Credit Card / Net Banking or transferring the amount directly to our account (contact for details). You can also avail the facility of COD (Cash On Delivery) facility.

Yes. A facility charges of Rs. 50/- is levied on all shipment send on COD basis

Though we ensure regular replenishment of our stock, in case of your favourite product is out of stock, just drop us a mail and we will notify as soon as the stock is replenished

EXCHANGE / RETURN / REFUND

In case you are unhappy with our product for any reason, you can send the same back to us in 10 days from the day of delivery. We will reimburse the entire amount. COD Charges will not be refunded. All items have to be unused and in new condition with original packing. The refund process will start once we receive the product and they are examined.

You can courier us the product on the address mentioned on the invoice. Currently we are not offering pick-up facility.

  • In case of prepaid, the entire amount is refunded directly from the source from where the payment in received.

    In case of COD, the cash handling charges will not be refunded. The balance amount will be refunded as UrbanPolo Points which can be used in further purchases.

T-shirts on make-to-order basis and well as those bought under discount and / or Sale are not entitled for exchange or return / refund.